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Senior Systems Engineer
Epam
Canada

/ Month

Experience : 0 Yrs | Full Time

Description :

Develop and maintain documentation that describes best practices for logging and monitoring in the company
Conduct regular audits of logging and monitoring practices to ensure compliance with company policies and industry standards
Participate in cross-functional discussions and initiatives related to logging and monitoring best practices across the company
Manage monitoring, alerting, operability, and observability for applications using tools such as Dynatrace, Splunk, and Grafana
Triage tickets and update ticket details while assessing urgency
Review all documentation to escalate tickets that are beyond Level 2 troubleshooting skills
Warm handoff notes for escalated tickets
Leverage and create documentation for standard incidents and requests
Define the average time to complete per ticket and create an SLO for each product request type
Review and present metrics and escalated tickets regularly to document and shift the support process left
Manage incidents and requests for monitoring setup and tool administration in managing tickets using JIRA as a tracking tool
Be available for monitoring and escalation during off-hours, and weekends and carry pager duty for emergencies after hours
Review and present metrics and escalated tickets regularly to document and shift support process left

Requirements :

Bachelor’s degree in computer science or related fields and/or equivalent work experience
Strong knowledge of observability (monitoring, logging, and tracing)
Experience with Dynatrace, Splunk, Grafana, and other monitoring and logging tools
Experience with Azure logging and monitoring tools (Log Analytics, Azure Monitor, App Insights)
Experience in operating high-availability, fault-tolerant, scalable, distributed software in production
Soft Skills:
- Ability to work independently and as part of a team
- Strong analytical and problem-solving mindset combined with experience troubleshooting under pressure
- Strategic thinking, complex problem-solving, and analytical capabilities
- Strong organizational and interpersonal skills, with experience developing and instilling a culture of operational maturity
- Ability to adjust quickly to new technologies
- Excellent communication skills and fluency in English

Canada

Last date to apply : 29-12-2023

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