Jobfliq.com | Job in

Operations Technician
EY
Calgary, AB, Canada

/ Month

Experience : 1-3 Yrs | Termporary

Description :

Provide on-site technical support to our Calgary location of +/- 800 customers.
Laptop troubleshooting, maintenance, and administration.
Knowledge and understanding of HP print devices.
Strong knowledge and understanding of Win10, Office 365.
Instant Messaging tools; TEAMs.
Audio Visual support for end-users (such as video-conference, webcast, etc...);
Document and track the status of inquiries, coordinate appropriate responses and follow-up to ensure customer satisfaction using ServiceNow.
Coordinate, track, and maintain inventory.
Perform software and Firmware upgrades and testing as needed or part of an initiative or project.
Ability to perform root cause analysis to quickly recover from service interruptions and to prevent recurring problems.
Analyze the impact of decisions, and guide others through the solution process in order to satisfy customers, OSTS, and Firm needs and objectives.
Excellent customer service skills, meeting with users in person to resolve complex technology issues.
Provide meaningful contributions to team efforts to enhance overall departmental effectiveness.
Facilitate the implementation and support of defined EY Technology solutions.
Share solutions throughout Global IT using appropriate channels. Familiar with Yammer, SharePoint and other collaboration tools.

Requirements :

Degree in Computer Science or a related discipline; or equivalent work experience in IT Support
Approximately 1-3 plus years of experience in support of IT products
Technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications
Excellent interpersonal, communication and organizational skills
Ability to simultaneously work on multiple projects or assignments in a fast-paced and highly challenging environment
Able to work effectively with high level customers and other management personnel
Excellent Customer Service skills.

Calgary, AB, Canada

Last date to apply : 29-09-2023

Get Free Registration