Assume responsibility for on-site technology support 

Work to resolve any incidents on a timely basis; this may involve after-hours support

Provide after-hours support as required

Liaise with key stakeholders and 2nd/3rd level support staff (external vendors, users, IT staff, and Global support teams) as well as end-users 

Quickly grasp new technologies and share knowledge openly including contributing to knowledge repositories

Contribute to and participate in the delivery of customer education programs, communicating technical information appropriate to audiences at varying computer skill levels

Demonstrate strong verbal and listening skills to liaise with local stakeholders and understand and improve their technology experience 

Identify and deliver continuous process improvements to facilitate a consistent and positive customer experience through process simplification, automation and issue elimination

Approach issues with curiosity and display an interest in innovation and emerging technologies and continuous upskilling

Assist customers with the use of data analytics and automation tools

Hands-on experience leading and managing projects following a structured project management methodology and approach

Works cross-functionally with team members within the P&T group as appropriate to facilitate the roll-out and deployment of applications

Provide support to other IT Functional team members during the planning, development and execution of technology solutions

Technical experience supporting hardware and stand-alone and networked applications in a large environment

Experience using data analytics, automation and scripting applications is highly beneficial

Experience supporting a variety of audio-video and video conference equipment is an asset

Experience with procedures for incident, request and asset management as outlined by the organization and ITIL methodology to achieve desired SLA and KPI results

Windows, Mac, iOS and Android operating systems

Laptop and Printer troubleshooting and repair 

Office productivity tools,Google apps preferred (document, spreadsheet and presentation software)

Good Understanding of Active Directory and Windows Server management including applying OS and security updates

The successful candidate requires  fluency in English, in addition to French as they will be required to support or collaborate with English-speaking clients, colleagues and/or stakeholders during the course of their employment with PwC Canada

A demonstrated commitment to valuing differences and working alongside and/or coaching diverse people and perspectives