Description :
Responds, evaluates, and prioritizes incoming telephone, email, and in-person requests for assistance on hardware, software, and networking issues,
Provides support for mobile devices and remote access,
Ensures new and existing employees have required equipment,
Maintains communication throughout projects and aligns expectations with deliverables,
Provides end-user training,
Occasional off-hour work and travel required,
Performs other duties as assigned.
Requirements :
Bachelor's degree from an accredited 4-year college or university in Computer Science, Information Systems, or related discipline,
At least two years of experience working as member of a helpdesk installing, repairing, upgrading, and troubleshooting Windows desktops and laptops,
Excellent customer service skills and strong oral and written communication skills,
Knowledge of Windows, Active Directory, Mac/OSX/iOS, VDI, O365 (Office, Teams, Outlook), Jira, Tableau,
Troubleshooting of LAN/WAN, WiFi, and remote access connectivity,
Experience with systems such as Drupal, SharePoint, and WordPress preferred.