Support, configure, manage and optimize commercial tools & systems for clients (eg. Marketing Automation, SalesForce, integrated 3rd Party tools, etc):
Data management including import/export, standardizing inputs, de-duping, integrity monitoring.
Building automations and triggers.
Participate in the creation and maintenance of Management Reporting (ie. territory analysis, pipeline reports, booking reports, win/loss analysis, etc.)
Manage technical aspects of key marketing & sales systems (marketing automation, SalesForce used to generate and report on leads.)
Provide hands on expertise in data and statistical analysis, data review and visualization:
Create and maintain KPIs and reports on marketing and activities, including effectiveness and business impact.
Proactively explore data to find trends, discover KPIs, and apply proper hypothesis testing.
Present analysis and findings to a variety of audiences.
Document and train marketing & sales team members on supported commercial process & systems needs.
Requirements :
Must reside in Europe, United States, or Canada
Have 20 hours available per week
4+ years of hands-on experience or admin experience with SalesForce is strongly preferred. At least 2 years experience with SalesForce is required.
2+ years experience in a digital operations, technical or analytical role
Working knowledge of marketing & sales best practices and typical processes
Deep understanding of Marketing Automation and CRM software operations and mechanics
Experience in managing large volumes of data – migration, cleansing and import/export
A solid communicator – you enjoy working with internal partners and cross-functional teams to solve problems:
Can clearly break down problems then contribute to and engage stakeholders in building out relevant documentation.
Ability to drive results with ownership while keeping key stakeholders informed and accountable.
Ability to prioritize and thrive in a fast-paced and growing environment
Analytical – you love to mine data, unlocking key insights that drive strategic decision-making.
Proven ability to create, maintain and present regular (weekly, monthly, and quarterly) reports and develop ad-hoc reports to support strategic planning.
Proven experience in building & analyzing data in Microsoft Excel/Google Sheets and CRM systems.
Detail-oriented – you pay attention to the little things to ensure tasks get completed accurately.
Process oriented - you are obsessed with efficiency, removing roadblocks for users.
Curious and inquisitive – genuinely interested in understanding and solving problems.
Alignment with our core values:
Always on offense - Proactive, actionably curious. With clients, we are pushing the tempo, not just taking orders.