• Experience of monitoring and maintaining systems and networks

• Experience with Installation and configuration of systems

• Experience of diagnosing faults on both hardware and software

• Experience of solving technical and application issues by phone, email or in person

• Ability to walk clients through troubleshooting steps

• Experience of re-fitting and/or replacing of client hardware

• Experience of supporting updates and/or roll-outs for client applications and training of users as needed

• Ability to work to SLA’s

• Ability to prioritise and managing multiple open tickets

• Ability to establish good working relationships with clients