Oversee a range of Content Services specialists (PR, Content and Language Services) with line management of the respective Directors for those teams
Develop a market-leading Content Services proposition, integrating existing processes across the teams that sit within the Organic Performance department
Identifying new opportunities to introduce new workflows to deliver performance-driving content for clients on time and within budget
Management of our existing content P&Ls, understanding the EBITDA of the teams and our revenue targets to deliver commercial growth for the agency
Raise the awareness of our product and proposition to become known in the market - helping Croud become known for our content capabilities
Help identify areas where we can scale our usage of the Croudie network across Content Services by working with our in-house network management team on the recruitment and usage of skilled writers, editors, linguists and creatives to deliver first-class content for clients
Build and drive partnerships across the Croud Group to support content requirements across our channel teams, spearheading upsell and cross-sell opportunities to expand our scopes
Identify new technologies to improve our existing workflows and delivery, leveraging AI where relevant to improve briefing, delivery and margin.
Management of our existing teams, unifying our processes to deliver a seamless content experience for our internal stakeholders and clients. Leading by example at all times across process, delivery and profitability.
Advocate company policy and process, and support client retention. Be aware of and work toward business goals such as margin, and NPS. Complete journals daily to ensure all time is allocated to a high degree of accuracy
Requirements :
Impeccable attention to detail
Strong knowledge and best practice approaches for project management and delivery
Excellent communication skills across all mediums – presentation, written, and verbal.
Strong organisational and time management skills
Exceptional problem-solving and planning skills
Strong operational skills and a track record of managing budgets, resources, and workflows effectively
Proven track record of working with competing priorities and meeting project deadlines
Degree-level education or equivalent/relevant work experience
Experience in managing individuals to meet a common goal
Strong interest in / passion for our content product and service development
Able to partner with clients in a positive and professional way with a strong sense of personal responsibility for initiatives.
Experience working within SEO or digital marketing
Strong Microsoft Office / Google Drive skills which must include Excel / Sheets, Word / Docs and PowerPoint / Slides