Working with our service delivery teams to help support data infrastructure
Helping to complete backlog items to evolve client’s data infrastructure
Researching and identify solutions to cloud infrastructure issues
Analysing and organising raw data
Building data systems and pipelines
Conducting data analysis and report on results
Preparing data for prescriptive and predictive modelling
Combining raw information from different sources
Exploring ways to enhance data quality and reliability
Identifying opportunities for data acquisition
Developing analytical tools and programs
Collaborating with data scientists and architects on several projects
Asking customers targeted questions to quickly understand the root of the problem
Tracking data related issues through to resolution, within agreed time limits
Talking clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Providing prompt and accurate feedback to customers
Referring to internal database or external resources to provide accurate tech solutions
Ensuring all issues are properly logged
Prioritising and manage several open issues at one time
Following up with clients to ensure their IT systems are fully functional after troubleshooting
Preparing accurate and timely reports
Documenting technical knowledge in the form of notes and manuals
Maintaining strong relationships with clients
Requirements :
You may have some experience in data engineering or looking to move from a desktop support role into a more challenging position and enhance your career.
You'll work with our Managed Service teams alongside service analysts, service delivery managers, developers, architects, designers, analysts and product owners to support and resolve incidents and to drive innovation and automation, tooling and data infrastructure development.
We encourage continuous learning, so as well as the opportunity to work with some of the brightest and best in the industry, we have learning paths to software engineering, cloud engineering or Service Management available for those looking to advance their careers.
You will have an opportunity to join our cloud or data academy as well to further your career and learn more about cloud technology.