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Support Technician
Transparity Ballard Chalmers
UK

/ Month

Experience : 0 Yrs | Full Time

Description :

Answer calls and emails rapidly ensuring that support tickets are raised and categorised appropriately
Provide a re-assuring, polite and friendly point-of-contact for our customers
Ensure that appropriate customer communication and ongoing updates are provided for the lifespan of any issue or request
Identify and manage the timely escalation of tickets that have been allocated to you but need additional resource within the support team
Proactive time and ticket update entry within the support desk ticketing system
Ensure customer documentation and process guides are regularly updated as required
Capability to follow change control procedures at all times
Provide expert technical assistance to our client base
Ensure constant ongoing understanding of Microsoft Cloud technologies and associated platforms
Provide technical assistance to colleagues within the service desk
Take and pass technical examinations as agreed with the support desk team leader
Deliver exemplary customer service
Attendance at customer sites to provide on-site technical support may be required
Meet assigned individual key-performance-indicators (KPI’s)
Ensure that personal time management is of the highest priority and that punctuality is a key focus

Requirements :

Last date to apply : 26-11-2023

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