Designing and leading research activities and client engagements; workshops with our clients and presenting deliverables to senior stakeholders
Producing high-quality User Experience outputs such as user journeys, wireframes, test plans, research briefs, insight reports and personas/ archetypes
Pragmatic design recommendations, balancing user needs, business requirements and technical constraints
Engaging in usability testing to continuously iterate ideas and designs Championing the importance of research and human centred design on client projects and leading on other researchers on dynamic, fast-paced projects
Working collaboratively with agile teams alongside service designers, product designers, business analysts, developers and testers
Contributing to the growth of the research practice within SPARCK and BJSS
Requirements :
Proven experience of hands-on experience in a user research role either in-house, consultancy, design agency, start-up or venture capital
You’ll be confident and experienced in leading, designing and planning a range of research activities to support the development of products and services, including usability testing, user interviews, card sorting and tree testing
You’ll be highly experienced in designing and leading workshops with our clients and presenting deliverables to senior stakeholders
You’ll be very comfortable making pragmatic design recommendations, balancing user needs, business requirements and technical constraints
Strong experience working in agile teams, co-working with clients and contributing to the UX community
GDS experience is preferable, but not essential
You believe in the long-term application of Human Centred Design and Digital technology, holding informed opinions on emerging trends like AI, VR and Augmented Reality