Working with our service delivery teams to help support data infrastructure
Helping to complete backlog items to evolve client’s data infrastructure
Researching and identify solutions to cloud infrastructure issues
Analysing and organising raw data
Building data systems and pipelines
Conducting data analysis and report on results
Preparing data for prescriptive and predictive modelling
Combining raw information from different sources
Exploring ways to enhance data quality and reliability
Identifying opportunities for data acquisition
Developing analytical tools and programs
Collaborating with data scientists and architects on several projects
Asking customers targeted questions to quickly understand the root of the problem
Tracking data related issues through to resolution, within agreed time limits
Talking clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Providing prompt and accurate feedback to customers
Referring to internal database or external resources to provide accurate tech solutions
Ensuring all issues are properly logged
Prioritising and manage several open issues at one time
Following up with clients to ensure their IT systems are fully functional after troubleshooting
Preparing accurate and timely reports
Documenting technical knowledge in the form of notes and manuals
Maintaining strong relationships with clients
Requirements :
To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering or the equivalent level of experience
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Understanding or additional certification in Microsoft, AWS, Google or similar technologies such as Terraform
Technical expertise with data models, data mining, and segmentation techniques
Knowledge of programming languages (e.g. Java and Python)
Hands-on experience with SQL database design
Great numerical and analytical skills
Data engineering certification (e.g Microsoft or AWS Certified Data Engineer) is a plus
Hands-on experience with Windows/Linux/Mac OS environments
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot basic technical issues
Familiarity with remote desktop applications and help desk software (eg. Jira, ServiceNow)
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Experience with Azure Data Factory, Azure DevOps and Agile ways of working