Support SEO and Content leads with the development and implementation of Account Development Plans (ADPs) and client strategy for the team’s portfolio of clients in order to sustain and grow client performance. Ensure client feedback on ADPs is fed back to Account Leads
Support client performance management activities to include: checking performance for clients regularly, flagging issues, advocating best practise and innovation towards client performance
Ensure all produced content fits in line with the client brand guidelines and is free of grammatical errors
Understand client content strategy and feedback internally and proactively on areas that could be considered
Ensure client profitability and get approval from the SEO Account Director on costly pieces of work
Collate and check data for client reporting purposes in tangent with the Croudie Network, writing and communicating reporting summaries and executive summaries to a high standard
Complete data analysis to spot trends, patterns, challenges and successes using the support of the Croudie network. Identifying and troubleshooting anomalies within SEO data and taking corrective actions
Understand and adopt the required communication and client service standards for each client in line with our client charter, and demonstrate excellent customer service throughout. This entails responding to client emails within 4 hours, being available for client calls and ensuring there is adequate cover when absent
Complete Croudie administration, project managing assigned work, ensuring briefs to the network are comprehensive and accurate and quality checking returned work is to an excellent standard
Train Croudies on clients and on ad hoc aspects of task requirements. Support the Development Manager on the development of Croud Academy
Contribute to internal training and development modules and delivery sessions as required, supporting the Development Manager. Everyone is responsible to deliver training modules internally
Advocate company policy and process, and support client retention. Be aware of and work toward business goals such as margin, and NPS. Complete journals daily to ensure all time is allocated to a high degree of accuracy
Requirements :
Degree-level education or equivalent/relevant work experience
Strong interest in / passion for digital marketing and/or SEO
Desirable work experience in SEO or digital marketing
Strong Microsoft Office / Google Drive skills which must include Excel / Sheets, Word / Docs and PowerPoint / Slides
Proficiency in data entry, working with and managing numbers/data
Proven track record of working to and meeting deadlines
Proven time management skills and ability to manage tasks simultaneously
Impeccable attention to detail
A mathematical and analytical mind
Ability to manipulate large amounts of data
Highly organised and an ability to multitask
Strong communication, organisation, and presentation skills
Experience in working in teams to meet a common goal