Meeting agreed response SLAs aligned with the internal support process
Completing Client briefs to the required specifications
Working closely with the Project Management and channel teams to ensure the seamless on-boarding of new clients
Working with the Ad Operations Manager to create an industry-leading measurement provision for our clients
Ensuring Crouds clients, both existing and new, enjoy a measurement set up which fully meets their business requirements and above all, is accurate
Maintaining excellent levels of communication with all stakeholders, both internal and external
Aid in the delivery of the measurement onboarding process which currently includes, but is not limited to, the audit of The Google Marketing Platforms and Tag Management Solution containers
Review, or implement, and test client’s implementation of recommended changes to tracking set up, ensuring they meet the requirement
Provide support for the existing channel teams, helping identify and troubleshoot any tracking or tagging issues they may be experiencing
Requirements :
The ability to project manage, either through specific training or through gained experience
Working knowledge of HTML, HTML5 and JavaScript gained through either University or personal projects
Excellent numerical ability and attention to detail
Technically minded and have the ability to talk about, and translate, complex technical issues to internal and external stakeholders in both technical and non-technical speak
Basic knowledge of The Google Marketing Platform, Google Analytics and Google Tag Manager preferable
Passionate about operational processes and customer service