Able to converse with all levels of colleagues, confidently and honestly, being able to ask for help and discuss ideas and techniques openly and honestly, to build trust with colleagues and customers.
The ability to explain technical concepts in lay terms without being patronising
The ability to multi-task and manage time under pressure
Positive attitude to any situation, with the ability to resolve customer problems and requests promptly and efficiently.
Ability to spot opportunities and improvements that will benefit the end user experience and taking this forward with senior colleagues via suggestions and recommendations
Experience working for the non-profit sector an advantage