ø Develop & Implement process & principles to collate, build insights, report & govern KPI’s

and metrics related to Account Automation Transformation group.

ø Continuously evaluate Accounts/Vertical’s/Service lines to ensure they are meeting KPI’s

and meeting deadlines, collaboration with Account Transformation Program Managers.

ø Roll out updates in ACE portal in collaboration with stake holders.

ø Conduct periodic governance meeting with stakeholders: M-Review consolidation, AHM

deck consolidation, Monthly mailers Vertical’s/Service lines.

ø Tracking training requirements upskill & reskill for Vertical/Service lines with

Eductech/Shoshin school.

2.P&L Management

ø Budget compliance (cost management)

ø Invoicing and Collection coordination

ø Plan and Schedule Resource allocation efficiently

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ø Governance – Track, Report, Review

3.Stake holder management

ø Internal stake holders – Automation Program Managers, Vertical’s /Service line Heads,

Account Automation Task force, ACE Internal teams, Business operation team, Finance,

HR.

ø External stake holders – Partners, Vendors.

4.Guidence on Organization policies, Process, People relationship management

ø Accurately documenting the project's creation, development, and execution as well as

documenting the project's scope, budget, and justification.

ø Drafting new and improving existing project management office policies and processes.

ø Prioritize Governance outcomes as per Strategic Business Objectives

ø People change management.

ø Periodic / proactive communication

ø Issue resolution / Escalation management.

ø Contract compliance management.