Responsible for execution of the end-to-end deal operational process / quote-to-cash process for SAP select deal motions based on complexity and thresholds including RISE
Process customer requests for selling deals and completing the required inputs (Harmony/CRM Opportunities, Quotations, Order Forms)
Partner with Industry AEs, Premium Suppliers, Cloud Architects (CAA’s), Commercial Finance, Legal/Contracting, Centralized Deal Support (CDS) & Order-to-Invoice (O2I) Teams to support the sales process to facilitate deal closure
Comply with operational procedures e.g., for sales, delivery, financial and legal requirements. Archiving and maintaining all files and records
Provide active quarter-end and year-end close deal support to the sales community to ensure timely and accurate completion of work deliverables in a dynamically driven environment
Legal Contract Validation: Closely cross-collaborate with the Industry AEs, Pricing and Revenue Recognition teams in the local market units during the contract drafting and negotiation process. Verify customer, user and pricing information provided by Account Executives and Pricing teams, work with Finance, Revenue Recognition teams to prevent revenue deferrals, ensure final business, and contract terms
Requirements :
Bachelor’s degree (preferred)
5+ years of experience working in a Sales Operations or Deal Support capacity
Experience with sales and deal processes involving RISE, Private Cloud, and other complex Cloud deal motions
A strong background in sales, quote-to-cash process & deal execution
Experience in a fast-paced environment, ability to multitask, prioritize and problem solve
Extremely detailed-oriented, organized, and effective communication skills (both oral and written)
Working experience within a shared service center environment (preferred)
Experience with Smartsheet, advanced MS Office skills (Excel, Word, PowerPoint, and Outlook), DocuSign, CPQ/CRM tool and experience with SAP systems is a plus
Flexibility to work virtually or in local office (as needed and available)
Flexibility to work varied business hours to ensure full Field Business Support coverage, especially at quarter and year-end
Advanced English needed – additional languages beneficial depending on the supporting region/MUs