Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement
Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs
Ensure 100% compliance to Project SLA’s, information security protocols and etc (all customer’s contractual obligations)
Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA
Liaise between customer and internal technical delivery team to drive project health by adhering to organizational norms of project metrics
Drive various project related audits like quality, customer, ISO etc and ensure zero non-compliance
Conduct periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations
Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the program/ project requirement
Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes
Maintain project structure in Confluence & SAP in line with prevailing business requirements and norms
Ensure expected ramp down (ERD) compliance as committed in MSA