A Voice Lead leads a team of customer support associates to achieve process outcomes meet SLAs and manage client expectations. rnA Data Lead leads a team of process associates to achieve process outcomes meet SLAs and manage client expectations.

1.      English comprehension – reading writing and speaking
2.      Domain knowledge based on process (healthcare banking investment F&A retail customer support etc)
3.      Expertise in process knowledge and guidelines
4.      Expertise with work allocation and intake functions
5.      Expertise in MS Excel
6.      Team and people management experience
7.      Expertise in quality control processes including pare to analysis and root cause analysis
8.      Excellent understanding of customer infrastructure ability to co-relate failures
9.   Experience level – 7 to 11 years