Primary contact for customers for discussions about SAP technology and innovations and serve as an escalation point person for technical issues, service requests and incidents
Understand the customer business, goals, and challenges to suggest technical solutions & services
Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.
Understand the SAP high availability or disaster recovery architecture, network and virtual technologies (load- balancer, virtual machine
Identify top issues, define & execute service plan activities and orchestrate implementation of technical action items across customer landscape.
Design optimal SAP configuration to maximize system performance and availability.
Identify and position offerings by SAP that deliver value to the customer
Requirements :
Minimum 7+ years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis)
Minimum 3 years of experience in customer facing role
Hands on experience and working knowledge of Unix/Linux flavors, SAP HANA and Sybase data bases. Experience in de-escalating critical situations
Fluency in English is mandatory. Solid know-how on SAP Technologies and Products (SAP certification highly beneficial),
Hyperscalers certification (AWS, Azure, GCP) is a plus