Support solutions marketing content and collateral development as a technical and domain expert working with client-facing sales teams aligned to enterprise accounts, help develop and contribute to sales and marketing campaigns focused on customer service and customer experience workflows
Develop and maintain a showcase of content and collateral promoting customer experience workflow solutions created on the ServiceNow platform
Lead colloboraton sessions with the alliances business development and service delivery leaders with the objective to evaluate customers’ business challenges and deliver solutions content to align our solutions with customer needs. Communicate with both business and technical subject matter experts.
Handle product feature and technical questions from the ServiceNow Alliances CFEs and BD personnel
Share best practices and known solutions with our ServiceNow Alliance BD and CFE leads, helping them to enhance the effectiveness of client interaction
Stay current on competitive analyses and understanding differentiators between ServiceNow and its competitors
Participate in configuration and demonstration sessions for addressing customer requirements and business issues in order to generate relevant messaging, content, and collateral
Support Marketing events – user conferences, trade shows, analyst demonstrations, webinars, etc…
Act as the ServiceNow subject matter expert at executive briefings / marketing events
Requirements :
Academics:
Bachelor’s Degree with Masters in Business Administration
Ideally, you’ll also have
Undergraduate studies in Engineering, Computer Science, IT, etc is preferred
ServiceNow Certified System Administrator (CSA) is a must, ServiceNow Certified Implementation Specialist (ITSM/ITOM/HRSD/CSM/SPM) and ITIL V3 foundation (good to have), ServiceNow Certified Application Developer (good to have)