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Database Operations Service Senior Specialist

SAP

₹ / Month

Experience : 8-15 Yrs | Full Time

Description :

Ensuring Day to Day quality service delivery
Defining and tracking various service KPI and SLA’s
De-escalating the running escalations
Working towards automating various day to day operational tasks
Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLA
Handling the OnCall duty
Process improvement on the daily operational activities
Driving the projects and programs
Able to coordinate and orchestrate the work between the teams
Strong collaboration with other units within and outside ECS units

Requirements :

8 - 15 years work experience in HANA Database administration
5+ years’ experience in service delivery in global teams
Experience in handling the Managed Service Delivery model
Managing the operations and 24/7 delivery unit
Understanding and working experience in SLA/KPI tracking
Experience in HANA Database administration
Familiar with ITIL concepts of Service Management, Change Management and Root Cause Analysis
De-escalation experience on IT incidents and requests
Management of multiple activities requiring cross team coordination

Bangalore, Karnataka, India

Last date to apply : 12-05-2024

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