·         Acquire process knowledge from SME (Internal/Client) & be process certified.

·         Participate and successfully complete role related training programs.

·         Responsible for appropriately managing assigned tasks

·         Responsible for processing transactions of low complexity.

·         Ensure consistent productivity & accuracy as per team requirements.

·         Ensure timely and accurate service delivery as per client SLA’s and adherence to client contractual commitments

·         Provide prompt responses to queries from Internal or External stakeholders

·         Follow Data Privacy and Code of Conduct standards

·         Ensure compliance to Time Recording guidelines

·         Adherence to floor policies, team schedule and leave plans.

·         Bachelor’s Degree (preferably Commerce/Accounting)

·         Work experience of 0-24 months

·         Good written & verbal (English) communication skills

·         Working knowledge of computer applications including Excel & Word

·         Typing Speed of minimum 25 WPM & 90% Accuracy