a Respond to user/client escalations and engage functional escalation and Management escalation as required b Manage requests incidents on ITSM tool c Implement the changes as applicable, test the changes and handover to customer d Manage the incidents, infra structure changes e Required for easy transition into role and join on-call group which is high priority f Work as a support lead and follow ITIL processes g Works with the teams on upcoming features to identify risks and dependencies Technical Experience : a Provides expert-level administration and problem resolution for all components of Confluent Kafka,RedPanda b Provide infrastructure consulting and support to application development teams c Troubleshoot Infrastructure and Application issues related to Confluent Kafka,RedPanda d Own/PrepareRoot Cause Analysis for Major incidents/problems and mitigations for the issues e Perform Performance Monitoring and Identify performance bottlenecks Professional Attributes : -Good communiction skill, Leadership skills, team handling skills, analytical skills and good presentation skills and ability to work independently Educational Qualification: Any Graduate Additional Info : -Willing to work in 24/7 support rotational shifts

• Must have skills : IBM WebSphere MQ
• Good to have skills : Apache Kafka
• Minimum 3 year(s) of experience is required
• Educational Qualification : Any Graduate