Transaction processing Email interaction with customer Customer Calls (Where SOW Provides) Deliver on SLAs Invoice processing as per the standard work instructions on time and accurately Managing Mailbox and posting invoices in ERP Perform reports and control checks to ensure no issues from client / Business Process T&E claims Perform reporting during month end. Perform payment run for approved invoices Perform Vendor master Changes Handel Vendor and Client Query Compliance to SOP Ensure Individual Productivity levels as per the target Comply with accounting principles, procedures (including SOX and Internal Controls) and IFRS/local GAAP accounting principles for the defined responsibility area Complete all mandatory assessment/ certifications as applicable Act as a buddy for New Hires Conduct peer reviews / refresher training Resolve process related queries within defined timelines Generate process improvement ideas for better productivity, accuracy & turnaround time Perform root cause analysis on the errors made by the team members Maintain/ Update knowledge repositories Adherence to Shift Support MIS & Reporting
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