A Voice Associate should under very minimal guidance be able to take customer support calls effectively and efficiently following the SOPs to complete the process and endeavour to resolve the issue or escalate to a more knowledgeable person to resolve in alignment with SLAs.rnA Data Associate should under very minimal guidance effectively and efficiently process the transactions assigned in a timely manner and ensure that quality of output and accuracy of information is maintained in alignment with SLAs

   Familiar with Windows Operating Systems MS Word MS Excel.

1.      English comprehension – Reading writing and speaking
2.      Domain knowledge based on process (healthcare banking investment F&A retail customer support etc)
3.      Fair understanding of customer infrastructure ability to co-relate failures.
4.      Familiarity with work allocation and intake functions
5.      Experience level – 2 to 5 years