• Manage and maintain computer systems, servers, and network infrastructure. 

• Install, configure, and troubleshoot hardware and software components, including operating systems, applications, and peripheral devices. 

• Monitor system performance and ensure system availability and reliability. 

• Conduct regular system backups and recovery operations in the event of data loss.

•  Develop and implement security policies and procedures to protect company data and systems from unauthorized access, viruses, and other security threats. 

• Provide technical support and guidance to end-users, including resolving hardware and software issues, answering technical questions, and providing training as needed. 

• Maintain accurate documentation of all hardware, software, and system configurations. Collaborate with other IT team members and vendors to ensure system compatibility and scalability. 

• Perform routine maintenance tasks, such as installing software updates and patches, and conducting system audits. 

• Provide technical support for both hardware and software issues our users encounter

• Manage the configuration and operation of client-based computer operating systems

• Monitor the system daily and respond immediately to security or usability concerns

• Create and verify backups of data

• Respond to and resolve help desk requests

• Upgrade systems and processes as required for enhanced functionality and security issue resolution

• Administrate infrastructure, including firewalls, databases, malware protection software and other processes

• Review application logs

• Install and test computer-related equipment

• Extensive experience with VMware

• Advanced knowledge of system vulnerabilities and security issues

• Basic understanding of insurance goals and practices

• Ability to respond to help desk requests after hours on a limited basis

Experience & Education  

• 0- 6 months
• Recent graduates or Diploma (preferably 2023/2024 batch)/B.Tech in IT / CS / MCA.