Responsible for triaging product opportunities that are encountered pre-release (during manufacturing), and post-release (with customers, both externally and internally).
Must have a deep understanding of the opportunities such that they can gather important information and facilitate root cause analysis in a cross functional team environment.
Must respond to challenges identified by product users related to product design.
Need to do methodical troubleshooting using run data and software logs (run queries and debug), measurement techniques and designing further experiments as required.
Responsible in identifying the root cause of highly integrated and complex issues.
Recommendation for Corrective and Preventative actions to improve product design.
Document technical pursuits and experiments as necessary within the Quality Management System.
Must be able to contribute to the growing knowledge base of circumstances encountered by users.
Ability to read and understand software code and software logs and databases.
Experience in a technical support/ quality managed environment, medical device experience and Integrated systems experience is a plus.
Ability to gather, systemize and analyze data.
Highly adaptable in environment with changing demands, deadlines and priorities.
Clear and thorough documentation skills.
Bachelor’s degree in an engineering discipline such as Electrical, Systems, Software, Computer, Mechatronics.