•  Maintaining/contributing to KMS for client and internal team, for both technical & processes
•  Server monitoring using SCOM, N-ABLE, Logic Monitor, Basic Intune / SCCM configurations
•  Understanding of O365, Mimecast, Intune, Azure integration
•  Manage security settings on Microsoft ATP
•  Knowledge of endpoint security at CSP level for Sophos, SentinelOne, CrowdStrike etc.
•  Ability to perform initial investigation on security breach alerts
• Vendor Management (hardware and Software vendors – HP, Dell, MS, VM, Citrix and others)
• Storage understanding NAS, SAN e.g., data domain, IBM, Netapp, Hitachi, Fujitsu, HP 3par
• Administration of Windows Server, groups, group policies, DNS, DHCP
•  Understanding of backups, replications for Veeam, Symantec, Zetro, Commvault
•  On premises backup alert management, monitoring and restoration
•  Execution of maintenance tasks, App upgrades, patch escalations etc.
•  Monitor, Investigate and escalate issues in timely manner as per escalation Matrix
•  Ability to manage technical escalations from client/end user/internal team
• Migration of VM’s from on premise to cloud
•  Basic understanding of SQL, maintenance plan, backup
•  Understanding of certificate management on appliance, servers, websites
•  SSL certificate renewal and installation on various roles (IIS, ADFS, ADC-Netscaler, Apache, SQL Reporting Services, WAS, Load Balancers)
•  Smooth and timely customer engagement
•  Disk, CPU, Snapshot management provisioning
•  Monitor, manage experience with ESXI/Hyper-V hosts, Nutanix, Dell, HP SimpliVity
•  Manage understand Failover Cluster, NLB
•  Citrix/RDS/WVD knowledge with application publishing, upgrading, managing securely
•  Manage windows update compliance.
•  Antivirus Management, Sophos, Defender.
•  Routine firmware upgrades of Physical Servers.
•  Capacity planning and management
•  Patching ESXi hosts and vCenter updates
•  Basic know how of linux
•  Availability during critical outages impacting multiple functions
•  Maintain the performance level and upkeep virtual, physical infrastructure
•  Working within the team to develop processes to enable Automation, Orchestration, and enhance existing services
•  Knowledge of vulnerability management and critical remediation
•  Change management, performing RCA and able to clearly articulate the actions/outcomes

2-5 yrs. minimum experience in Windows Server Administration / System Administration / Wintel Administration / Hyper V Administration / IT Technical Support role/ for international clients, preferably in MS IT provider / IT Companies.