Develop and nurture account-centric relationships with onshore clients/sponsors and internal/external stakeholders on the basis of strong understanding of their evolving business priorities and expectations
Account plan development and execution — co-develop and execute function-wise or customer segment-wise account plans that enable strong demand generation to achieve targets, in collaboration with function leaders/onshore clients/ GDS MENA Account leader.
Client and market intelligence – Analyse and map the client/sponsor landscape for the assigned account(s) in terms of their Roles and Degrees of Influence, their receptivity to GDS, their business priorities/issues/challenges, their projects and pipeline, etc.
Serve as the point of contact for account(s) to manage incoming enquiries and opportunities and maintain accountability throughout.
Cross-sell/upsell opportunities across functions
End-to-end management of GDS visits of onshore clients/sponsors – conceptualize themes, project-manage preparation activities, manage experience, moderate the engagement, steer resulting opportunities to closure
Drive execution of action plans and conversion of opportunities from client visits/workshops/meetings.
Marketing
Drive campaigns socialising GDS offerings with onshore clients/sponsors under the assigned account(s) to enable target achievements
Conceptualize solutions/responses to problems/requirements and articulate their value proposition creatively on collaterals
Develop and continuously update marketing material for the assigned accounts
Strategic operations
Lead organizational projects/initiatives of strategic significance for the GDS MENA business
Provide recommendations and actionable insights to GDS leadership on the MENA business based on analysis of data gathered from across functions
Develop business cases/proposals of varying complexity levels as part of business planning for accounts or for strategic initiatives
Perform periodic pulse check on strategic operations of GDS functions under the assigned account(s). Raise flags and suggest course correction plan as appropriate
Requirements :
4 - 8 years of experience in sales, pre-sales, marketing, account management, relationship management, client servicing. Experience in these with Big 4 firms will be an added advantage.
Strong marketing skills – developing collaterals /presentations/ pitch documents and orally presenting to an audience
Ability to influence and maintain relations with stakeholders (internal and external) across levels – from associates to the Management and Executive layer
Very strong communication skills, good critical thinking, logical and analytical mindset
Ability to sift through large amounts of data and provide actionable insights
Adopt a consultative /partnering approach with stakeholders; ability to ‘wear many hats’ on the job
Experience of working with virtual teams spread across offshore and onshore centers
Comfortable working independently as well as in a team.