• Provide timely and effective technical support to customers via various channels (email, phone, chat).

• Assist customers in troubleshooting and resolving product-related issues.

• Guide customers through product installations, configurations, and updates.

• Investigate and analyze reported issues to identify root causes.

• Collaborate with cross-functional teams to resolve complex technical problems.

• Escalate critical issues to the development team and follow up until resolution.

• Create and maintain comprehensive product documentation, including troubleshooting guides and FAQs.

• Develop knowledge base articles to assist both customers and internal teams.

• Conduct product training sessions for customers and internal staff.

• Provide guidance on best practices and optimal use of the product.

• Collect and document customer feedback to contribute to product improvement.

• Collaborate with the product development team to relay customer needs and issues.

• Participate in the testing and validation of new product releases.

• Perform regression testing to ensure existing functionalities are not affected by updates.

• Maintain clear and concise communication with customers and internal teams.

• Provide regular updates to customers on the status of their reported issues.

• Assist Business Development team in different ventures of the team.

B.Tech / MCA / BCA/ M.tech/ Bsc CS/ Msc CS