Drive adoption of well-established delivery plans standards processes best software engineering practices right infrastructure RACI matrix and RAID Log to deliver high quality solutions to customers
Provide thought leadership to create a culture of innovation within the teams and develop innovative solutions to problems without precedent that improve business performance and contributes to organization goals
Responsible for the P&L of a portfolio with TCV of $ 5-10 mil and for achieving an EBITDA of at least 25%
Structure growth strategy around platforms and drive organic growth objective of 15-20% YoY
Generate customer advocacy by constantly delivering high quality products within timelines
Implement plans for a programme of digital transformation focusing on service improvements and value-adds Propose innovative ideas to the customer beyond standard delivery
Engage and develop deep business relationships with key client stakeholders and drive through the E2E requirements of the delivery; ensuring customer expectations are met
Drive Service Level management pre-empt and mitigate delivery risks
Build and manage a span of control of up to 100 associates; providing individual team and peer mentoring ensuring high levels of team engagement and developing capabilities within team function and organization
Implement a robust knowledge management plan by building a solid network for collaboration to avoid single points of failure
Improve and optimize the overall delivery process within budget
Apply financial levers to improve the cost of delivery and thereby cater to or improve engagement level profitability
Conduct periodic reviews and tracking of delivery milestones and processes; make decisions and recommends approach based on the results from the reviews
Effectively structure and drive SteerCo meetings
Requirements :
Account level strategy planning
Identify project risks and define action plans to mitigate
Define a project plan by breaking it down into individual project tasks
Communicate project progress to all relevant parties reporting on topics such as cost control schedule achievements quality control risk avoidance and changes to project specifications
Delegate tasks and manage team member contributions appropriately
Manage external contracted resources to achieve project objectives
Optimize project portfolio timelines and delivery objectives by achieving consensus on stakeholder priorities