Lead the creation and execution of internal help & support solutions, aligning strategies, collaborating with partners, and ensuring compliance to optimize the company's operational flow and outcomes.
Proactively maintain alignment to business plans that ensure timely prioritization, transparency and appropriate tradeoffs are made coordinating with partners, CST & EDOT counterparts, clearly communicating aligned outcomes.
Set and support strategic direction to enable one-place-to-go for help & support executing in collaboration with leadership, ensuring alignment, setting standards, advocating for business cases, and establishing KPIs to achieve the organization's goals.
Align business activities with the leader's vision, act as their proxy, influence strategic decisions, and drive organizational change by leveraging your expertise and insights.
Orchestrate multiple strategic initiatives in partnership with stakeholders and leadership, fostering key relationships, providing insights, and aligning efforts to drive the organization's agenda forward.
Lead cross-functional projects and strategic initiatives, ensuring clarity and coordinated execution to adapt to evolving business requirements and drive innovation.
Utilize in-depth understanding of the MCAPS internal help & support landscape and formulate transformations yielding productivity and efficiencies, primarily leveraging technology, but also collaborating with leadership, procurement & finance to guide strategic capacity investments aligned with organizational objectives.
Streamline executive communication by managing strategies, crafting messages, and ensuring alignment with business priorities to effectively convey the organization's vision and respond to critical situations.
Ensure accountability and performance of the MCAPSHelp ecosystem across the organization, guiding strategic execution, and fostering stakeholder engagement to drive impactful business results and informed decision-making.
Deliver measurable business results in a data-driven manner.
Effectively communicate product roadmaps & plans, accruing progress towards business goals.
Create a thriving organizational culture by managing a team through our Model, Coach, Care leadership principles.
Requirements :
Bachelor's Degree AND 10+ years’ experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles
OR equivalent experience.
10+ years experience delivering functional and technical requirements and delivering engineering solutions and products.