A Voice Associate Able to independently take customer support calls effectively and efficiently ;follow the SOPs to complete the process and endeavour to resolve the issue handle some escalated issues or escalate to a more knowledgeable person to resolve in alignment with SLAs and assists Lead I – BPM.rnA Data Associate should independently be able to effectively and efficiently process the transactions assigned in timely manner clarify complex transactions to others and ensure that quality of output and accuracy of information is maintained in alignment with SLAs and assists Lead I – BPM.

Expertise with Windows Operating Systems MS Office tools

1.      English comprehension – Reading writing and speaking
2.      Domain knowledge based on process (healthcare banking investment F&A retail customer support etc)
3.      Familiarity with work allocation and intake functions
4.      Familiarity with quality control processes including pare to analysis and root cause analysis
5.      Knowledge on security policies and tools
6.      Good understanding of customer infrastructure ability to co-relate failures
7.      Experience level – 3 to 7 years