Establishes, executes, and oversees program governance (ie stakeholder management, communication ceremonies, benefits management, change management, scope management, etc).
Execution Excellence.
Establishes, executes, and oversees delivery estimation and planning (team resource and timeline) across Cognizant organization (pursuit through sprints/PIs).
Metrics and Reporting.
Ensures tracking/measurement and progress against established measures and metrics (eg bid vs did, SLA, and any other operational or contractual measures).
Operational Excellence.
Provides insights on improvements while ensuring adherence to operational best practices.
Drive for Results.
Drives optimal business value though scope management, change management, communication ceremonies, etc.
Grow the Business.
Supports pursuits (and running them as a program) as required.
Collaborates with Commercial/Account Team to grow the business by identifying and defining business value opportunities for the client.
Client Relationship Management.
Establishes and builds relationships with client and other stakeholders for the program.
Managing Teams.
Leads team by supporting and driving career growth, personal/ team development, wellbeing, diversity and inclusion.
Community Development.
Leads and personally contributes to the continuous improvement of the program management guild and community (best practices, networking, standards, training, tools, etc).
Compliance.
Owns the activation (or instantiation) for the MSA and SOW by knowing and monitoring compliance and adherence to these terms and their intent.
Requirements :
15 plus years in strategy, operations, process consulting, stakeholder management, project/ program delivery within legacy modernization or digital transformations
Project/Program training and certifications (PMI/SAFe 5.0/Prince II)
Experience in delivering at least 3 or more complex programs involving teams across multiple geographies; team size 140+
Experience in senior stakeholder management, communication, and relationship.
Experience being part of deal solutioning and identifying relevant risks.
Can present solutions from the Program Management standpoint.
Experience in managing client stakeholders across IT, VMO, and business.
Adept with multicultural; multi-geo working teams and stakeholders, including CXO
Experience in contract management.
Program delivery experience involving 3 or more service lines.
Experience in delivering Transformational commitment, productivity goals, offshoring commitment.
Experience in delivering domain capability services or niche technology capabilities or new technologies to the market.
Experience in leading/managing structured deals, takeover/acquisition, or divesture programs.
Qualification:
MBA or Masters degree strongly preferred, Bachelor degree required