Business/ Customer:

• Articulate/ communicate in a manner which is understood by clients / end-users

• Connect with the customer & provide highest level of satisfaction to the customer.

• Provide Analysis.

• Handling & processing multiline invoices, rectifying errors in vendor master, interacting with buyers/vendors for resolving simple exceptions, adjusting (self) debit notes/vendor credit notes against open invoices, creating vendor account statements, Handling payroll processing, handling RFQ /Price differences, Contract & Catalog processing and upload, basic spend analysis and reporting, RFx support and any adhoc requests to ensure SLAs are met as agreed for customer satisfaction.

Project / Process:

•  Ensure process guidelines are followed and met as documented.

• Achieve process SLAs / metrics – productivity and quality targets within the established timelines.

•  Raise process related issues on time with process lead and team lead.

• Resolve process related queries, expedite on data requests and escalate for resolutions.

• Adhere to shift handover process.

• Adhere to security practices set by organizationImplement.

• Implement small process improvement projects.

• Record data relating to production statistics, enduser related notes, etc as appropriate.

• Contribute towards creation of knowledge updates & stay updated with process knowledge / changes.

• Ensure updation of SOP.

• Provide updates and submit reports related to own area of work.

• Perform root cause analysis on the errors made by the team members.

Bachelor/Post Graduate degree in Commerce (exclusion:

BE/BTech/MCA/Arts and Science Graduates)