You will deliver Tier I technical support for customers and escalate critical issues to Tier II support.

Understanding the tickets and issue those tickets to the concerned person.

Providing accurate, valid, and complete information by using the right tools, methods, and processes.

Ensuring a high level of customer service and a positive experience.

Supporting your colleagues with peer learning, and being open to feedback from others

Experience : Fresher to 1 year of experience

Work with the team to obtain an in-depth understanding of the product.

Excellent written and verbal communication skills in English

An affinity for offering excellent customer service

Positive and resilient attitude

Great teamwork skills

Help customers round the clock and should be willing to work in shifts in a 24x7 work environment.

Background in IT is a big plus.