Act as the primary technical contact for ECS customers, providing guidance and support throughout their lifecycle.
Possess a comprehensive understanding of the customer's business, goals, and challenges to offer innovative solutions and recommendations.
Serve as an escalation point for technical issues related to the ECS customer landscape.
Identify and advocate for the delivery of value-added services from the existing ECS portfolio.
Collaborate with internal ECS delivery units to develop long-term account visions and executable service plans.
Engage in on-site customer visits for special situations and play a pivotal role in supporting customers' Intelligent Enterprise transformation as a technical consultant.
Requirements :
Bachelor's degree or higher in Computer Science, Engineering, or Information Management.
Solid expertise and hands-on experience in SAP Technologies and Products (SAP certification preferred).
Strong customer service focus and exceptional communication skills, including the ability to engage effectively with C-level stakeholders.
Proficient in analytical and solution-oriented thinking.
Excellent written, verbal communication, and presentation skills in English.
Proven ability to manage operational tasks, handle customer escalations, and drive process improvements.
Skilled in conflict resolution and adept at managing key customer relationships.
Proficient in articulating technical details to non-technical audiences with clarity and confidence.
Sound knowledge of Hyperscalers, network, and virtual technologies, including load balancers and virtual machines.
Ability to thrive in a high-pressure environment and consistently add value to customers and the organization.
Extensive experience in collaborating with cross-cultural teams, both international and virtual, to achieve seamless project delivery.