MUST have at least 6 months of experience in IT Service Desk / Windows Server / Wintel / Technical Support / Remote Support Services.
Experience dealing with international clients or customers preferred.
To provide customer service Inbound & outbound support to Brennan IT clients, engineers and staff.
To coordinate, collaborate and escalate task within established timelines.
To continuously improve the Efficiency and Excellence of Service Delivery as measured by Client Satisfaction ratings.
Requirements :
Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
Ability to utilize the applications for Microsoft Office for support, reporting and documentation.
Excellent verbal and written communication skills.
Ability to provide technical support over the phone; good phone etiquette, professional demeanour, previous customer service experience strongly desired.
Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it.
Ability to handle constantly changing flow of call; remain productive during avail times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
Ability to think around problems and come up with creative solutions.
Ability to work with or without direct supervision.