·         Ability to understand customer issue and route to appropriate team

·         Ticket Creation/Categorization/Prioritization

·         Incident resolution and recovery

·         Ensure on meeting daily KPIs

·         Receiving and making end user calls

·         Provide first level resolutions

·         Ticket escalation to respective Support Group

·         Ability to understand customer issue and route to appropriate team

·         Ticket Creation/Categorization/Prioritization

·         Incident resolution and recovery

·         Ensure on meeting daily KPIs

·         Receiving and making end user calls

·         Provide first level resolutions

·         Ticket escalation to respective Support Group

1. Minimum 1 year experience in an International BPO.
2. Experience in Voice/Semi Voice process.
3. Expertise in Technical Skills.