Description : â— Take, cancel and change room reservations
â— Register arriving guests and assign rooms
â— Provide information on hotel facilities and services
â— Process guests departures, calculate charges and receive payments
â— Perform light housekeeping and cleaning duties
â— Investigate and resolve complaints and claims
â— Balance cash and complete balance sheets, cash reports and related forms
â— Answer telephone and relay telephone calls and messages
â— Clerical duties (i.e. faxing, filing, photocopying)
â— Provide general information about points of interest in the area
â— Follow emergency and safety procedures
â— Handle wake-up calls
â— Provide customer service
â— Assist clients/guests with special needs
â— Maintain an inventory of vacancies, reservations and room assignments
Requirements : â— Languages
English
â— Education
Secondary (high) school graduation certificate
or equivalent experience
â— Experience
No experience