Maintenance and Level-2 support for EUC tools like Nexthink/Systrack Workblaze, Healing Station, Optibot, and Hitachi / Sail point/ Password Reset etc. Work on daily operational tasks Documentation of the products, SOPs etc. and maintain the updates Weekly and monthly reporting from the tools Review meetings with the stakeholders Maintain technical skill continuity and consistency of other stakeholders Ensure continuous improvement of services provided Work with various teams for smooth transition of deliverables Includes preparation of other stakeholders to support new technology Develop and maintain Training Plan Proactively work with other groups on normal process support issues Reactively work with other groups to gather technical information in the case of outages, reduced services, emergencies or other exceptions from the normal process Work closely with stakeholders to implement technical action items Ensure implementation of BOP (Best Operating Practices) Establish communication link with other zones relative to technical and support environment Manage small Service desk related projects.

• Qualification: B-Tech