1. Performs preventative maintenance and repair on utility systems based on established program guidelines, CIS or Cityworks software programs, and customer requests and inquiries through Utility Billing, including:
- Maintaining storage tanks, controls, and other equipment
- Coordinating small and large meter repair
- Performing meter testing, reading and utility customer shut-offs and turn-ons
- Maintaining meter pits
2. May act as a lead worker over a small group of employees to accomplish specific tasks, organize projects, train staff, and provide staff feedback
3. Administers Large Meter Program to maintain accuracy of water meters in compliance with industry standards and regulations, including:
- Assisting the Foreperson in the planning for assigned projects regarding water meter testing and rebuilding water meter vaults
- Performing necessary field tests and shop bench testing to verify compliance and quality assurance with technical standards
- Assisting with parts ordering and inventory
- Working independently on field inspection and making decisions exercising technical judgment, taking remedial action when needed
- Assisting in reviewing, and approving City specifications and standards for the water distribution system
- Consulting with supervisor on unusual or difficult cases
- Interpreting and explaining ordinances, codes, regulations, and policies to contractors, homeowners, and other interested parties
- Investigating and answering requests, suggestions, and complaints from superiors and citizens
- Coordinating activities with other departments and divisions to ensure that compliance with all applicable City standards and specifications are met
4. Responsible to effectively communicate both verbally and in writing, while providing appropriate customer service and interaction, including:
- Participating in City programs, task forces, peer groups, and professional organizations
- Using appropriate oral and written communication to provide customer service and explanation of activities
- Maintaining appropriate courtesy while with the public
- Mediating disputes
- Presenting a professional appearance and demeanor
- Preparing and submitting effective written reports, memos, activity logs, etc., to all levels of the organization
- Demonstrating effective oral communication skills with the public and other members of the department
- This position requires high public contact in all types of situations
- Demonstrating effective communication via the radio and other portable devices
- Updating supervisor of activities planned and completed
5. Operate light to heavy equipment and machinery used in utilities operations, such as backhoe, high-pressure sewer cleaners, sewer television van, forklifts, loaders, tandem axle dump trucks with a plow, crane truck, and other similar equipment. May also operate electrical test equipment, diesel-powered electrical generators, basic hand and shop tools, saws, welders, cherry pickers or overhead cranes, forklifts, boom trucks, dump trucks, shovels.
6. Perform a wide variety of physical labor duties in connection with construction, maintenance and repair under both routine and emergency conditions, including repairing sewer and water line breaks
7. Maintain a Class A CDL with tanker endorsement, a DOT physical card, a valid driver's license, and a safe driving record
8. Maintain regular and punctual attendance
9. Perform CPR and basic first aid