Duties include evaluation, modification, implementation and oversight of complex networked computer systems and the distribution of PCs and other devices. Additionally, incumbents may supervise a technical staff, manage and maintain endpoint systems such as desktops, printers and various user based devices. This position will assist the IS service desk manager in maintaining service level agreements, asset inventory, and Help Desk tracking and support; determine departmental information technology (IT) needs, such as hardware requirements and capabilities; and recommend resolutions for hardware, software and network conflicts.

• Experience : Two (2) years of full-time equivalent experience, within the last five (5) years, supporting computer applications (i.e., troubleshooting; assisting and instructing end-users on effective use; resolving problems).
• Experience must include proficiency with Microsoft Word, Excel, and PowerPoint use and experience with the following advanced functions: supporting Microsoft networked desktops; maintaining and supporting networking functions; supporting user access to file and print servers; utilizing Active Directory; coordinating migrations/upgrades; and assisting users with computer applications and desktop/helpdesk support.
• -AND-
• Education : Thirty (30) semester (45 quarter) units of completed, college level coursework in Information Technology. OR Certification as Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Systems Administrator (MCSA), CompTIA A+, or Cisco Certified Network Administrator (CCNA) certification.