• Coordinates training for application implementation, upgrades and changes, and participates in application implementation upgrades and changes;
• Serves as liaison between end users, project team members, and other resources as needed;
• Uses storyboarding, outlines and other media tools to produce a high-level design for course or learning series development that will enhance business capabilities;
• Develops content outlined in design phase through research of pertinent subject matter and conferring with subject matter experts;
• Participates on project teams with primary responsibility for identifying associated training plans;
• Assesses the learning needs of staff in support of organizational strategy and helps identify areas where increased end-user competence could improve performance; gathers information about the learners such as preferred learning environment and existing knowledge and skills;
• Provides ad hoc training to users who are confronted with complex tasks or problems;
• Collaborates with subject matter experts, training colleagues, site specialists, business clients and Information Technology partners across the organization;
• Researches a variety of pertinent subject matter literature and confers with job experts and others with relevant knowledge to establish a foundation for training;
• Designs, writes, updates and tests training curriculum to a broad range of end user roles and knowledge, including computer-based training modules;
• Delivers structured content and learning materials in a classroom setting, to Learning Management Systems, or through other electronic media;
• Builds and maintains the master training environment;
• Previews and evaluates vendor instructional materials for purchase and use by the County;
• Manages work plan and project steps using established tools and procedures to meet committed time frames and project milestones; may utilize agile e-learning development (iterative design);
• Locates and arranges for training and development facilities and speakers/instructors or other trainers and coordinates the inventory, ordering, prepackaging and issuing of program supplies and equipment;
• Coordinates training needs assessments for new software releases and updates; works with SME's to identify, design and deliver a variety of training methods;
• Instructs individuals or groups in a variety of subject matter areas and performs the role of facilitator or resource person;
• Trains, credentials and supervises Credentialed Trainers and Super Users, as applicable;
• Provides technical training and orientation to desktop, financial, clinical or specialized business applications;
• Performs in-depth analysis of workflows, data collection, report details, and other technical issues associated with business software in order to design instructional content;
• Participates in the evaluation and testing of new module releases;
• Maintains training materials;
• Provides status updates and creates and manages training timelines and deliverables;
• Evaluates effectiveness of training timelines and deliverables and consults with project or product managers regarding frequency and volume of content delivery;
• May be assigned as a Disaster Service Worker, as required;
• Performs other related duties as required.

Possession of a Bachelor's degree in Information Technology or Systems, Instruction Design or Technology, Communications, Management, Business or Public Administration, Industrial Relations, Education, Social or Behavioral Science, Health Science or a related field,

and

Two (2) years of recent experience designing, developing and delivering training curriculum and materials for a software system and/or two (2) years of experience working with software applications and computer systems essential to the functional area in which staff will need to be trained.

A Master's degree in one of the above listed fields may substitute for one (1) year of the required experience.