Design, develop and maintain custom modules/applications on the ServiceNow platform.
Create, maintain and update workflows and automations.
Integrate with other systems and platforms.
Participate in code reviews and ensure adherence to coding standards.
Troubleshoot and debug issues.
Provide ongoing maintenance and support for applications.
Maintain documentation and perform any other duties as assigned.
Experience with ITSM, ITOM, SPM, SAM, HAM, SecOps and IRM highly preferred.
Requirements :
Information Technology Specialist II
Provide the design, development, and implementation of technology solutions.
Participate on Agile scrum teams serving as an advocate for software quality in product and test developments.
Conduct business process analysis and document current state processes and pain points.
Maintain current knowledge in the areas of application and systems development, technology, and communication.
Facilitate meetings with stakeholders to gather and document business requirements for technology solutions.
Develop business cases to support the implementation of technology solutions.
Collaborate with cross-functional teams and vendors to define project scope, objectives, and deliverables.
Create functional and technical requirements documentation for technology solutions.
Conduct user acceptance testing to ensure solutions meet business requirements.
Identify and manage project risks and issues.
Provide training and support to end-users of technology solutions.
Conduct post-implementation reviews to assess the effectiveness of technology solutions.
Find additional information in the Information Technology II and the Information Technology III job description.
Information Technology Specialist III
Supervise and provide leadership and functional direction to other information technology professional positions.
Develop and implement strategic and long-range information system plans. Maintain current knowledge in the areas of application and systems development, technology and communication. Research emerging products and enhancements and their applicability to City needs and programs.
Act as project manager for IT projects. Interface with systems staff of other departments to establish project meets diverse needs and expectations. Review the work of consultants and vendors to ensure that contract work meets technical requirements and is compatible with enterprise architecture.
Develop and review proposed application and systems designs to ensure that design criteria are compatible with long-range development plans and provide the flexibility required by foreseeable future changes in system requirements.
Utilize and apply standard systems development methodology and techniques for resolving complex system software, security hardware, and performance problems for applications.
Define techniques to be used for access control, reporting, data analytics, backup, restart, recovery, data security, file structuring, and optimum processing techniques.
Manage the implementation of applications systems and services for the City, including cloud strategy, coordination, prioritization, business continuity, and goal-setting.
Find additional information in the Information Technology II and the Information Technology III job description.