Evaluates customer technical needs and recommends solutions; plans, determines requirements, designs, builds, customizes, tests, implements, maintains and/or enhances a variety of hardware and software systems, integrating County network infrastructure and/or other systems; considers protocols, acceptable system security risk, and other related elements.
Provides professional customer support for system-related software and/or hardware issues, needs, or requirements. Interacts with clients to analyze system requirements; recommends technology solutions to improve operations.
Determines and develops cost benefit analyses related to recommended technical solutions; evaluates risk options; ensures project compliance with County procedures or protocols, budgetary constraints and staff/resource utilization.
Is responsible for the coordination and completion of projects that are limited in scope and/or specific to area of assignment; develops and monitors project budgets and resources; interfaces with clients to define project scope and review project activities, recommendations and outcomes; coordinates the use of project resources based on project requirements; designs and implements project testing and quality assurance processes. Project-related duties may include:
determining and developing cost benefit analyses for project justifications; developing projected budgets and resources needed to conduct the work; evaluating risk concerns and options; providing technical input into the development of specifications for "requests for proposals" pertaining to external services; reviewing vendor submissions and providing recommendations on vendor selection;
monitoring vendor performance to ensure compliance with County specifications; ensuring project compliance with County procedures or protocols, budgetary constraints and staff/resource utilization;
serving as the primary client interface on assigned projects; reviewing recommendations with clients and receiving approval to proceed; reviewing final outcomes with the client and obtaining their sign off that all work has been conducted in accordance with client requirements;
coordinating the activities of contract personnel and/or vendors, consistent with project plans; identifies and resolves obstacles to progress;
designing and directing project testing and quality assurance processes for assigned projects;
Coordinates information technology activities of County department(s), division staff, and/or vendors consistent with project plans; identifies and resolves obstacles to progress, prepares for and manages delivery and installation.
Prepares technical documentations, procedural plans, reports, correspondence and other documents; participates on committees and task forces; attends meetings, conferences and training sessions.
Builds and maintains positive and professional working relationships with co-workers, other County employees, vendors, and the public using principles of good customer service.
Exercises technical or functional supervision over technical and/or para-professional staff. Exercises functional supervision over other professional staff on a project basis.
Provides technical and functional supervision of contractors/vendors.
Provides after hours technology support as assigned.
Performs other related duties as assigned.
Requirements :
Experience and Training
Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:
Experience: Two years of professional level information technology experience comparable to Information Technology Analyst I with Placer County