• Training users in new software, equipment, and procedures 
• Managing training priorities, programs, and issues 
• Using screen-capture software to create in-house training content 
• Developing procedural and software documentation 
• Responding to requests via email, phone, or in person 
• Providing timely and onsite support 
• Maintaining confidentiality 
• Defining areas for training improvement in various divisions and selecting the best 
course of action 
• Outreach to stakeholders and divisions to deploy technological initiatives involving 
training on new platforms 
• Establishing and maintaining good team and customer relations 
• Other duties as assigned 
 

• Bachelor's degree or equivalent in Computer Science, Education, or Information 
Technology 
• Three or more years of professional and progressively responsible training experience 
relevant to the duties of the position 
• OR an equivalent combination of education and experience