1. Performs systematic analysis for identifying and diagnosing faults and determining root causes

2. Improves Tier I and Tier II business processes

3. Provides key performance indicator analysis and reports to management

4. Works with customers and purchasing to recommend, obtain quotes and deploy new solutions.

5. Recommends performance improvements

6. Performs advanced end-to-end support utilizing industry best practices

7. Serves as lead resource on teams

8. Performs advanced system administration functions

9. Develops, documents, publishes and provides advanced communications

10. Provides advanced and escalated technical support

11. Performs complex hardware, software, and applications support and preventative maintenance

12. Manages inventory and record keeping

• Three (3) years of education related to the job.
• Experience may substitute for education up to three (3) years.