Provides support for all aspects of the central IT division (ITD) customer service delivery process at the enterprise and departmental level for the city.
Serves as a departmental customer advocate and enterprise IT representative for planning, designing, prioritizing, procurement, implementation, and lifecycle management of the Information Technology Divisions services for departmental clients.
Participate and when necessary, leads customer and enterprise technology approval processes for the acquisition of and utilization of all IT related equipment/services, applications, networking, telecommunications, and systems.
Prioritizes requests for service enhancements and new technology implementations to ensure the most cost-effective business alignment of IT services for the city.
Manages assigned team members to ensure that team members are meeting organizational service level commitments.
Acts as the technology lead for ITD and departments in departmental or city leadership meetings and technology presentations.
Develops business cases and overall project strategies including project planning, scope development, requirements gathering, contracting, writing RFP's and implementation for major efforts that satisfy the IT business needs of the assigned department(s).
Provides coordination for and manages the formal IT governance process established by policy or internal process requirements to ensure all technology efforts meet city and client requirements.
Requirements :
REQUIRES an accredited Bachelor's degree and 5 years of technology experience; OR an equivalent combination of qualifying education and technology experience.