The IT Professional - Applications maintains and administers the Salesforce environment. This position performs user onboarding, helpdesk tickets, field creation, creates and updates flows, and creates reports and dashboards. The IT Professional - Applications learns the existing code, architecture and deployment process of HAS Salesforce Service Cloud and participates in the discussion and deployment of the Marketing Cloud. This position participates in the development and enhancement of Apex (classes and triggers), Lightning Components, and Visualforce to extend Salesforce in order to support business requirements. This position also builds data interfaces with other applications by developing custom REST/SOAP APIs and consuming REST/SOAP APIs. The IT Professional - Applications works closely with integration partner and vendor, participates in testing and monitors key performance indicators (KPIs) to ensure quality of service. This position consults across multiple HAS teams and technology areas to resolve technical and design issues and contributes to troubleshooting, problem management, root-cause analysis, and solution implementation and integrates data from various back-end services and databases thru APIs or ETL. The IT Professional - Applications collaborates with business stakeholders and data engineers to understand business requirements and contributes to solution architecture and design (declarative/custom code, security, scalability, limits). The IT Professional - Applications takes responsibility for all phases of Software Development which involves requirement gathering, requirement analysis, design, development, implementation Integration & enhancements in SalesForce.com projects. This position provides technical consultation and acts as reference point to peers, other business areas, senior leadership and external customers. The IT Professional - Applications becomes an expert and thought leader in Salesforce development, administration and support and creates and maintains development and process documentation. This position contributes to all stages of a project from planning to deployment as a developer, an administrator and an architect and stays up to date with new technologies and uses that knowledge to help guide the projects they contribute to as well as overall team direction. "Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required.

EDUCATIONAL REQUIREMENTS
Requires a Bachelor's degree in Computer Science, Management and Information Systems (MIS) or a closely related field.

Information systems-specific technical certifications may be substituted for 1 year of either the education or the experience requirement, as applicable.
Related professional Information Systems experience may be substituted for the education requirement on a year-for-year basis.

EXPERIENCE REQUIREMENTS
At least five (5) years of technology experience supporting IT applications.

A Master's degree in Computer Science, Management and Information Systems (MIS) or a closely related field may be substituted for two years of the experience requirement.